MK POLICY
Our Guarantee: At Miss Knockout want to offer you the highest caliber service. If you are unhappy for any reason, please contact us within 7 business days of your original service and we are more than happy to offer a complimentary redo service with your original stylist.
Cancellations: We require at least 24 hours notice to cancel any appointment, and a credit card number is needed to hold your reservation. Once an appointment is booked -- unless we hear otherwise -- we'll expect (and are excited for) you to be there. Any cancellations made less than 24 hours in advance will be charged 50% of the service price.
No Shows: If you no show to your scheduled appointment, you will be charged the full amount of the service price. If you are interested in rebooking, you may be asked to submit a deposit in order to save your next appointment. Your deposit will be put towards the total amount of your service.
Tardiness: We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session, and their appointment will end at its originally scheduled time. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session.
New Clients: We require all appointments to be guaranteed by a credit card. We accept Visa, Mastercard and American Express and can accept transactions over the phone. If you are unable to put a credit card number down during the time the appointment is made, your appointment may be canceled. If you do not have a credit card, you may be asked to present a deposit that will later be put towards your service in order to keep your appointment. Thank you for your cooperation!
Purchased Packages, Series, and Discounts: All Series and Packages purchased through Miss Knockout are final sale. We cannot offer cash or credit card refunds on purchased Packages or Series. Any discounts or specials offered via Miss Knockout may not be used in tandem with any other discounts offered.
Children: Age appropriate children may sit by themselves in the lobby or on a chair in the service room. Please have a book or tablet /phone they can play or watch during the service. However any disturbance to our staff or other clients will be addressed.
Service Animals and Pets: Pets are not permitted in the salon at any time. MK asks that you please give us a courtesy of 24-hours notice for a service animal, so we can stay in compliance with our Health Board Certification. Any client who brings a pet to their service that is not a Service Animal will be asked to reschedule their appointment, and will be charged for the service they originally booked.
Returns: It is important at Miss Knockout that you are satisfied with your purchase. We can sample most products you may be considering for purchase and are happy to do so.
Please note: At this time, we are no longer accepting product returns of any kind to maintain safety standards during COVID-19
Prices: All prices are subject to change without prior notice.
Gift Certificates: Our gift certificates are an ideal gift for any occasion. Miss Knockout gift certificates expire on the written date noted on certificate. Note additional restrictions on gift certificates that have been contributed through promotions, auctions and contributions. Gift Certificates can be purchased online, in-store, or on the phone and then delivered to you!
Gratuities: In appreciation for outstanding service, gratuities may be given to the staff at your discretion.